Receptionist -Casual/On Call

Lu’ma Native Housing Society is seeking to fill the position of Receptionist on a Casual / On Call basis to provide coverage for vacation and other leaves at our corporate office, located at 2960 Nanaimo Street in Vancouver. Office hours are 8:30 am until 4:30 pm; Mondays through Fridays.

Position Summary:

Under the direct supervision of the Executive Director, the Receptionist is the first point of contact for visitors, applicants, and tenants. The receptionist is responsible for providing professional front-line service, managing incoming and outgoing correspondence, maintaining accurate records, and supporting administrative operations to ensure smooth day-to-day functioning of the office.

Key Responsibilities:

· Front Desk Reception

· Greet and assist applicants, tenants, and visitors in a courteous and professional manner

· Answer incoming calls and direct them to the appropriate staff member or department.

· Provide basic information and assistance to walk-in clients as required.

Mail and Correspondence Management:

· Log all incoming and outgoing mail in accordance with established procedures.

· Distribute mail to the appropriate recipients in a timely manner

Administrative Support:

· Enter applications and related data into the organization’s database accurately and promptly.

· Maintain and update records, files, and documents as directed.

· Assist with scheduling appointments, meetings, and other office activities as needed. 

Customer Service

· Respond to inquiries from tenants and applicants, redirecting complex matters to appropriate staff

· Maintain confidentiality and professionalism in all interactions.

Qualifications/Skills and Abilities:

• High school diploma or equivalent; post-secondary training in office administration;

• Strong interpersonal skills;

• Excellent English communication skills, both verbal and written;

• Proficient in Microsoft Office Suite and comfortable learning new software systems;

• Attention to detail with strong organizational skills;

• Ability to work effectively in a busy, multi-tasking environment;

• Position is subject to a Vulnerable Sector Criminal Records review.

Working Conditions:

• Office environment with regular interaction with the public.

• May require occasional lifting of office supplies or files (up to 20 lbs).

·        Onsite and in person; weekdays from 8:30 am to 4:30 pm, as required.

Hours and Remuneration:

• Casual/ On Call position, 8 hours per day with a 1 hour unpaid meal break; 8:30 am until 4:30 am; On Call for Casual shifts Mondays through Fridays.

• Wage $34.38 per hour plus 18% in lieu of Statutory and Lu’ma Paid holidays, Benefits, and RRSP and Vacation. Sick leave awarded on a pro rata basis. Wage inclusive of in lieu amount is $40.57 per hour.

APPLICATION PROCESS:

You must follow the application instructions to submit your application with the exact subject line. Complete applications will consist of your resume, letter of interest, and copies of all credentials, certificates and licenses required for the position. Incomplete applications will not be considered.

If you identify as First Nations, Metis or Inuit please include this in your letter of interest.

1.  Please submit your complete application to: jobs@LNHS.ca  

2. Subject line: Casual Receptionist

3.Application Deadline: Positing will remain open until the ideal candidate is found.

Thank you in advance for your interest. Please note, due to a large volume of applications, only selected candidates will be contacted.