Alana LeClerc 5/22/26 Alana LeClerc 5/22/26

Housekeeper- Casual- Aboriginal Patients’ Lodge

Job Posting ID: E-HK-260522-02

Job Title: Housekeeper

Employment Type: Casual, Permanent

Location: 1254 East 8th Ave, Vancouver.

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position.

Schedule: Casual/ On Call 9am to 5pm, Monday through Friday.

Work Hour: Casual/ On Call

Pay: $31.56 per hour plus a percentage in lieu of Statutory and Lu’ma Paid holidays, Vacation, Benefits and Optional RRSP as per the COPE 378 Collective Agreement. Wage inclusive of the in-lieu amount is $36.61 per hour.

Union: This position requires union membership.

About Lu’ma

Lu’ma is a Coast Salish word for “new beginnings.” Lu’ma offers a wide range of programs, services and other initiatives aimed at alleviating poverty, improving the overall health of the urban Indigenous community and responding to the evolving needs of Indigenous peoples.

Job Summary

Under the direct supervision of the Lodge Coordinator or designate, the Housekeeper is responsible for maintaining a high standard of cleanliness, safety, and comfort within short-term accommodation units for medical patients and their families.

This role supports a welcoming, respectful, and culturally safe environment for Indigenous patients and guests, and requires a strong commitment to cleanliness, hospitality, and trauma-informed service.

Responsibilities

Guest Support & Hospitality

· Establish and maintain respectful, positive relationships with patients, families, and guests.

· Provide orientation to new guests, including lodge facilities, shared living expectations, and safety guidelines.

· Respond promptly and respectfully to guest needs and service requests.

· Support a welcoming and culturally safe environment through open and respectful communication.

· Assist guests with basic use of suite features and appliances when required.

Housekeeping & Cleaning Duties

· Perform routine and deep cleaning of guest suites and common areas, including but not limited to:

o Removing refuse and recycling;

o Dusting and cleaning furnishings and fixtures;

o Disinfecting high-touch surfaces;

o Cleaning kitchens, bathrooms, and appliances;

o Vacuuming, mopping, and floor care;

o Cleaning windows, walls, baseboards, and surfaces;

o Making beds and replenishing supplies;

· Complete scheduled suite cleaning as per the Routine Room Clean Checklist.

· Conduct full turnover cleaning of suites following guest check-out using the Check-Out Checklist.

· Maintain cleanliness of shared spaces, including the Amenity Room and kitchen.

Health, Safety & Compliance

· Maintain cleaning equipment and supplies, ensuring proper storage and handling of chemicals in accordance with WHMIS and occupational health and safety requirements.

· Identify and report maintenance issues, hazards, or safety concerns to the Lodge Coordinator or designate.

· Respond to building emergencies in accordance with established procedures.

· Support a safe environment by monitoring access and permitting entry only to authorized individuals.

Teamwork & Workplace Conduct

· Work collaboratively as part of the housekeeping team to meet cleanliness and service standards.

· Maintain professional, respectful, and non-judgmental communication with coworkers and guests.

· De-escalate conflicts or crisis situations using trauma-informed approaches.

Perform other related duties as assigned.

Supervision Responsibilities

☒No supervisory responsibilities

☐Functional supervision (guides staff or volunteers)

☐Direct supervision (manages staff)

Qualifications

Education & Certifications:

Certificate in a related field and/or relevant skill-based training.
Valid Occupational First Aid Level 1 (or equivalent) certificate, WHMIS certificate.

Experiences:

· Minimum one (1) year of housekeeping experience.

· Experience working with Indigenous communities or within an Indigenous organization considered a strong asset.

Knowledge, Skills & Abilities:

Knowledge of Indigenous Cultural Safety practices and trauma informed communication.
Strong interpersonal and communication skills, with the ability to remain calm and non-judgmental in challenging situations.
Basic computer skills.
Demonstrated ability to work independently and effectively with a team, with strong attention to detail and organization.
Ability to manage stress and respond effectively in emergencies or high-pressure situations.
Commitment to maintaining confidentiality and respecting the dignity of all guests.
Demonstrated reliability, punctuality, and accountability.

Physical Demands

· Physically able to perform repetitive cleaning tasks throughout a 7-hour shift.

· Frequent standing, walking, bending, reaching, and stair use.

· Ability to lift and carry up to 30 lbs.

Working Conditions

· Exposure to cleaning chemicals and bodily fluids; appropriate PPE will be provided.

· Work is performed in a residential lodge environment serving patients and families undergoing medical treatment.

Employment Requirements

· A Vulnerable Sector Criminal Record clearance.

Application Process

You must follow the instructions to submit your application with the exact subject line. A complete application will consist of your up-to-date resume and letter of interest. Incomplete applications may not be considered.

1. Please submit your resume and a letter of interest to: jobs@LNHS.ca

2. Subject line: E-HK-260522-02 (must be exactly the same).

3. Application deadline: Open until the position is filled.

Please note that only qualified candidates will be shortlisted for interviews.

Alana LeClerc 5/22/26 Alana LeClerc 5/22/26

Tenant Support Worker - Temporary PT

Job Posting ID: E-TSW-260522-01

Job Title: Tenant Support Worker

Employment Type: Temporary, Part-Time (The maximum term of this employment will not exceed six (6) months and will end upon the early return of the employee on leave or the completion of six (6) months, whichever happens first.)

Location: Western: 1525/1535 Western St, Vancouver

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position.

Schedule: 7:30am to 4:00pm, Statutory and Lu’ma Paid Holidays, Saturdays and Sundays.

Work Hour: 16-hour work week

Pay: $31.56 per hour plus a percentage in lieu of Statutory and Lu’ma Paid holidays, Vacation, Benefits and Optional RRSP as per the COPE 378 Collective Agreement.

Union: This position requires union membership.

About Lu’ma

Job Summary

Under the direct supervision of Supportive Housing Site Manager, the Tenant Support Worker provides front-line support and engagement to tenants living in a low-barrier supportive housing environment. The role focuses on building trust, promoting housing stability, and supporting tenants to achieve wellness in alignment with harm reduction and trauma-informed principles. The Tenant Support Worker works collaboratively to maintain a safe, inclusive, and culturally grounded living environment where all tenants are treated with dignity and respect.

Responsibilities

Tenant Support & Engagement

Familiarize new residents with the various program sites including the physical environments and guidelines for living communally and work to facilitate positive relationships between residents.
Build positive, trusting relationships with tenants while maintaining professional boundaries.
Provide non-judgmental, person-centered support to tenants who may be actively using substances or managing complex mental health concerns.
Encourage tenant engagement in individualized goals, wellness planning, and community activities.
Offer life skills coaching related to daily living, self-care, budgeting, and tenancy maintenance.
Provide crisis intervention, de-escalation and support conflict resolution when needed.

Crisis Intervention & Safety

Respond promptly and effectively to crisis situations, including overdoses, medical emergencies, and behavioural incidents, using trauma-informed and harm reduction approaches.
Administer Naloxone and first aid as required.
De-escalate conflicts and work to maintain a safe, respectful, and inclusive environment for all tenants and staff.
Communicate safety or security issues to the Site Manager or emergency responders as appropriate.

Case Coordination & Referrals

Support tenants to access health care, addiction services, income support, and cultural or community resources.
Collaborate with interdisciplinary partners (e.g., health authority staff, Indigenous Elders, social workers, peer support workers) to meet tenant needs.
Contribute to case planning discussions and follow through on identified support actions.

Documentation & Communication

Maintain clear, objective, and timely documentation, including case notes, incident reports, and shift handovers.
Ensure tenant’s file and documentation are completed, current, and organized.
Conduct one-to-one meetings with tenants and maintain accurate, timely documentation of updates, progress reports, goal plans, referrals, and all relevant case information.
Participate in team meetings, supervision, and ongoing staff development or training.
Contribute to a positive workplace culture grounded in respect, collaboration, and accountability.
Uphold confidentiality and adhere to privacy regulations.

Site Operations & Teamwork

Support day-to-day site operations including tenant check-ins, wellness checks, and building rounds.
Monitor the physical environment, support building cleanliness, and report maintenance or safety issues.
Partner with homemakers, contractors, and building service teams to help tenants maintain safe, sanitary, and organized living environments, ensuring maintenance issues are responded to promptly in support of tenant well-being.
Respond to emergencies according to established protocols and procedures.
Collaborate with colleagues to ensure consistent communication and continuity of care.
Contribute to a positive team culture grounded in mutual respect, accountability, and cultural humility.

All other related duties as needed.

Qualifications

Education & Certifications:

Certificate, diploma, or degree in Social Services, Community Support, Mental Health, Addictions, or a related field.
Valid Occupational First Aid Level 1 (or equivalent), Mental Health First Aid, WHMIS, Food Safe Level 1 (or equivalent), Non-Violent Crisis Intervention or MANDT, and Naloxone certificates.

Experiences:

Minimum 2 years’ experience working as a front-line support worker with people who have complex needs and who are struggling with poverty and homelessness.
Experience working with Indigenous communities or within an Indigenous organization considered a strong asset.
An equivalent combination of training and experience may be considered.

Knowledge, Skills & Abilities:

Strong understanding of trauma-informed, harm reduction, and recovery-oriented practices.
Cultural awareness and commitment to reconciliation and Indigenous cultural safety.
Must be open to working with people who are struggling with substance use and/or mental and spiritual wellness.
Knowledge of the Residential Tenancy Act and Residential Tenancy Agreements.
Skilled in de-escalation, crisis intervention, and maintaining personal and professional boundaries.
Ability to work effectively with individuals with multiple barriers in a low-barrier housing context.
Strong verbal and written communication skills, including documentation and teamwork.
Ability to work effectively with program staff, community partners and residents, including being non-judgmental in trying situations and demonstrating excellent interpersonal skills;
Ability to work under pressure and manage stresses and crises.
Competence with computers and case management systems.
This role requires lifting up to 50 lbs, frequent walking/standing, and the ability to climb stairs and respond quickly in emergencies.
Must be able to bend, crouch, kneel, and reach, including performing emergency interventions (e.g., first aid, CPR, naloxone).
Requires physical stamina and emotional resilience to manage stressful and unpredictable situations.

This position is open to all applicants. All positions are subject to a Vulnerable Sector Criminal Record clearance.

Application Process

1. Please submit your resume and a letter of interest to: jobs@LNHS.ca

2. Subject line: E-TSW260522-01 (must be exactly the same).

3. Application deadline: Posting will remain open until the successful candidate is selected.

Please note that only qualified candidates will be shortlisted for interviews.

Alana LeClerc 5/22/26 Alana LeClerc 5/22/26

Medical Office Assistant- MOA

Job Posting ID: E-MOA-260522-01

Job Title: Medical Office Assistant

Employment Type: Full-Time, Permanent

Location: 2970 Nanaimo Street, Vancouver.

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position.

Schedule: 9:00am to 5:00pm, Monday to Friday

Work Hour: 35-hour work week

Pay: $29 per hour

Union: This position does not require union membership.

About Lu’ma

About Lu’ma Medical Centre Society:

Lu’ma Medical Centre Society (LMCS) is an interdisciplinary primary care clinic that provides holistic, culturally safe and integrated primary care for Indigenous families. We provide a safe, welcoming environment for individuals and families as they address their health and healing. LMCS provides health care and health promotion services through attachment to a primary care provider. Additionally, LMCS provides access and connection to Traditional Healers, Elders, Medical Specialists, RNs, Mental Health Counsellors, Social Navigators, and Dietitians. Our interdisciplinary team works closely together to create a circle of care that bridges traditional Indigenous and Western worldviews of health and healing and meets the diverse needs of our Community Members. We promote continuity in healthcare relationships by supporting team members who are committed to long-term careers at LMCS.

Job Summary

Under the direct supervision of the Lead Medical Office Assistant or designate, the Medical Office Assistant (MOA) is responsible for providing administrative, clinical, and reception support to ensure the efficient daily operation of the Medical Centre. The MOA serves as a primary point of contact for Community Members and supports physicians and clinical staff through appointment coordination, medical documentation, patient intake, billing, and clinical preparation duties.

This role requires strong organizational skills, professionalism, attention to detail, and the ability to maintain strict confidentiality while delivering culturally safe and respectful services to Indigenous Community Members.

Responsibilities

Reception & Community Member Support

· Provide professional and courteous front desk reception services to Community Members, visitors, and healthcare providers.

· Perform telephone triage and direct calls appropriately.

· Coordinate and oversee in-person traffic at the front entrance and waiting area.

· Schedule, coordinate, and confirm Community Member appointments.

· Respond to phone calls, same-day voicemail messages, and booking emails in a timely manner.

· Act as a liaison between medical staff and Community Members.

· Interact with Community Members respectfully while maintaining privacy and confidentiality at all times.

· Utilize cultural safety practices and demonstrate an understanding of Indigenous experiences accessing healthcare services.

Clinical Support

· Prepare and maintain medical examination rooms between Community Member appointments.

· Process urine tests, HCG tests, and other basic clinical procedures as assigned.

· Prepare laboratory labels and specimens for delivery.

· Occasionally act as a chaperone during women’s health appointments.

· Ensure required medical information, including lab results, imaging, and growth charts, is available in electronic medical charts prior to appointments.

· Assess, triage, and prioritize tasks to support Community Member care needs.

Administrative Duties

· Maintain and document correspondence and electronic medical reports.

· Scan and upload incoming correspondence, mail, and faxed documents into electronic medical records.

· Prepare and process outgoing correspondence including referrals, consult letters, follow-up letters, prescriptions, and Community Member documentation.

· Prepare and complete forms including disability claims, nutritional supplements, and other medical documentation.

· Verify Community Member insurance coverage including MSP, out-of-province, private, and paramedical insurance.

· Complete and submit required medical billings and insurance information.

· Manage the secure handling of confidential medical records and files in accordance with privacy legislation and organizational policies.

· Develop and maintain reporting databases and reports.

· Perform daily opening and closing office procedures as assigned.

Inventory & Office Maintenance

· Maintain clinical and office inventory supplies and equipment.

· Monitor stock levels and coordinate ordering and receiving of supplies.

· Schedule equipment servicing and repairs as required.

· Assist in the care and maintenance of office equipment.

· Maintain office operations by following established policies and procedures and reporting operational concerns or recommended changes.

Teamwork & General Responsibilities

· Contribute positively as a collaborative team member within a multidisciplinary healthcare environment.

· Participate in staff meetings, training, and organizational initiatives as required.

Any other duties or tasks agreed as required by the Clinic Manager and Medical Centre.

Qualifications

Education & Certifications:

· Medical Office Assistant (MOA) diploma from an accredited post-secondary institution.

Experiences:

· Minimum three (3) years of experience working in a Primary Care or Family Practice setting.

· Experience working with OSCAR EMR or similar electronic medical record systems.

· Experience working with Indigenous communities or within an Indigenous organization considered a strong asset.

· An equivalent combination of education and experience may be considered.

Knowledge, Skills & Abilities:

Understanding of Indigenous cultures, values, and community engagement principles.
Knowledge of medical terminology, clinic procedures, and medical billing practices.
Strong communication and interpersonal skills.
Strong organizational, multitasking, and time management skills.
Ability to maintain strict confidentiality and professionalism.
Ability to assess priorities and work effectively in a fast-paced environment.
Strong attention to detail and accuracy.
Proficient computer and word processing skills.
Ability to work collaboratively as part of a healthcare team.
Ability to learn and adapt to new systems, procedures, and technologies.

· May require occasional standing, bending, lifting, or moving supplies and equipment.

· Work is performed in a fast-paced medical clinic environment requiring prolonged computer use, strict confidentiality, and regular interaction with Community Members experiencing medical, emotional, or social challenges.

This position is open to all applicants. All positions are subject to a Vulnerable Sector Criminal Record clearance.

Application Process

1. Please submit your resume and a letter of interest to: jobs@LNHS.ca

2. Subject line: E-MOA-260522-01 (must be exactly the same).

3. Application deadline: Openuntil the position is filled.

Please note that only qualified candidates will be shortlisted for interviews.

Alana LeClerc 5/14/26 Alana LeClerc 5/14/26

Housekeeper- Temporary, PT- Aboriginal Patients’ Lodge

Job Posting ID: E-HK-260522-01

Job Title: Housekeeper

Employment Type: Part-time, Temporary

Location: 1254 East 8th Ave, Vancouver.

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position.

Schedule: 9am to 5pm, Tuesday and Friday.

Work Hour: 14-hour work week

Pay: $31.56 per hour. (plus a percentage in lieu of Statutory and Lu’ma Paid holidays, Vacation, Benefits and Optional RRSP as per the COPE 378 Collective Agreement.)

Union: This position requires union membership.

About Lu’ma

Lu’ma is a Coast Salish word for “new beginnings.” Lu’ma offers a wide range of programs, services and other

initiatives aimed at alleviating poverty, improving the overall health of the urban Indigenous community and

responding to the evolving needs of Indigenous peoples.

Job Summary

Responsibilities

Guest Support & Hospitality

· Establish and maintain respectful, positive relationships with patients, families, and guests.

· Provide orientation to new guests, including lodge facilities, shared living expectations, and safety guidelines.

· Respond promptly and respectfully to guest needs and service requests.

· Support a welcoming and culturally safe environment through open and respectful communication.

· Assist guests with basic use of suite features and appliances when required.

Housekeeping & Cleaning Duties

· Perform routine and deep cleaning of guest suites and common areas, including but not limited to:

o Removing refuse and recycling;

o Dusting and cleaning furnishings and fixtures;

o Disinfecting high-touch surfaces;

o Cleaning kitchens, bathrooms, and appliances;

o Vacuuming, mopping, and floor care;

o Cleaning windows, walls, baseboards, and surfaces;

o Making beds and replenishing supplies;

· Complete scheduled suite cleaning as per the Routine Room Clean Checklist.

· Conduct full turnover cleaning of suites following guest check-out using the Check-Out Checklist.

· Maintain cleanliness of shared spaces, including the Amenity Room and kitchen.

Health, Safety & Compliance

· Maintain cleaning equipment and supplies, ensuring proper storage and handling of chemicals in accordance with WHMIS and occupational health and safety requirements.

· Identify and report maintenance issues, hazards, or safety concerns to the Lodge Coordinator or designate.

· Respond to building emergencies in accordance with established procedures.

· Support a safe environment by monitoring access and permitting entry only to authorized individuals.

Teamwork & Workplace Conduct

· Work collaboratively as part of the housekeeping team to meet cleanliness and service standards.

· Maintain professional, respectful, and non-judgmental communication with coworkers and guests.

· De-escalate conflicts or crisis situations using trauma-informed approaches.

Perform other related duties as assigned.

Supervision Responsibilities

☒No supervisory responsibilities

☐Functional supervision (guides staff or volunteers)

☐Direct supervision (manages staff)

Qualifications

Education & Certifications:

Certificate in a related field and/or relevant skill-based training.
Valid Occupational First Aid Level 1 (or equivalent) certificate, WHMIS certificate.

Experiences:

· Minimum one (1) year of housekeeping experience.

· Experience working with Indigenous communities or within an Indigenous organization considered a strong asset.

Knowledge, Skills & Abilities:

Knowledge of Indigenous Cultural Safety practices and trauma informed communication.
Strong interpersonal and communication skills, with the ability to remain calm and non-judgmental in challenging situations.
Basic computer skills.
Demonstrated ability to work independently and effectively with a team, with strong attention to detail and organization.
Ability to manage stress and respond effectively in emergencies or high-pressure situations.
Commitment to maintaining confidentiality and respecting the dignity of all guests.
Demonstrated reliability, punctuality, and accountability.

Physical Demands

· Physically able to perform repetitive cleaning tasks throughout a 7-hour shift.

· Frequent standing, walking, bending, reaching, and stair use.

· Ability to lift and carry up to 30 lbs.

Working Conditions

· Exposure to cleaning chemicals and bodily fluids; appropriate PPE will be provided.

· Work is performed in a residential lodge environment serving patients and families undergoing medical treatment.

Employment Requirements

· A Vulnerable Sector Criminal Record clearance.

Application Process

1. Please submit your resume and a letter of interest to: jobs@LNHS.ca

2. Subject line: E-HK-260522-01 (must be exactly the same).

3. Application deadline: Open until the position is filled.

Please note that only qualified candidates will be shortlisted for interviews.

Alana LeClerc 5/14/26 Alana LeClerc 5/14/26

Kitchen Coordinator

Job Posting ID E-KCO260514-01

Job Title: Kitchen Coordinator

Employment Type: Part-Time, Permanent

Location: 1525 Western Street, Vancouver.

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position.

Schedule: 9:00am to 5:30pm Saturdays, Sundays, Statutory and Lu’ma Paid Holidays.

Work Hours: 8-hour workday with a half hour unpaid meal break.

Pay: $33.56 per hour plus a percentage in lieu of Statutory and Lu’ma Paid holidays, Vacation, Benefits and Optional RRSP as per the COPE 378 Collective Agreement.

Union: This position requires union membership.

Posting Date: May 14, 2026

Closing Date: Posting will remain open until the successful candidate is selected.

About Lu’ma

Job Summary

Reporting directly to the Program Manager or designate, the Kitchen Coordinator’s primary role consists of the planning, coordination and delivery of all aspects of the kitchen such as meal planning, meal preparation, budgeting, and placing orders from distributors.

Responsibilities

· Develop, facilitate and implement a community kitchen program;

· Facilitate and plan meetings with the participation of residents;

· Develop weekly and monthly menus and cooking schedules;

· Ensure the kitchen has the necessary supplies, within budget constraints;

· Ensure the kitchen meets Health & Safety standards;

· Assist and/or coordinate serving meals and kitchen clean-up;

· Liaise with the building community partnerships;

· Develop, improve and grow the program;

· Prepare nutritious meals, lunches, dinners and snacks for residents;

· Prepare and maintain selection of pastries and daily dessert menu items.

Qualifications:

· A degree, diploma or certificate in a related subject, and/or relevant skill-based training;

· Minimum 2 years’ working experience in food service with a focus on kitchen coordination; and/or food service in low barrier housing programs or settings;

· An equivalent combination of relevant training and workplace experience may be considered;

· Valid Food Safe Level 2 (or equivalent), Occupational First Aid Level 1 (or equivalent); Mental Health First Aid, NVCI/MANDT, WHMIS and Naloxone certificates;

· Strong knowledge of the histories of the Indigenous Peoples’ of these lands, including their unique and diverse traditions, cultures, ceremonies, foods and medicines;

· Strong knowledge of Indigenous Cultural Safety practices;

· Establish and maintain a positive relationship with residents while maintaining respectful open communication;

· Superior interpersonal Communication skills;

· Demonstrated leadership and teamwork skills;

· Strong and effective communication skills (reading, writing and speaking);

. Must be open to working with people who are struggling with substance use and/or mental & spiritual wellness;

· Must understand and be comfortable working within a Harm Reduction framework;

· Ability to work effectively with program staff, community partners and residents, including being non-judgmental in trying situations and demonstrating excellent interpersonal skills;

· Ability to work under pressure and manage stresses and crises is required;

· Physical ability to carry out the duties of the position including lifting and carrying up to 23 kg (50 lbs.), repeated bending down and reaching up, and standing for extended periods during the entirety of the shift;

This position is open to all applicants. All positions are subject to a Vulnerable Sector Criminal Record clearance.

Application Process

1. Please submit your resume and a letter of interest to: jobs@LNHS.ca

2. Subject line: E-KCO-260514-01 (must be exactly the same).

3. Application deadline: Posting will remain open until the successful candidate is selected.

Please note that only qualified candidates will be shortlisted for interviews.

Alana LeClerc 5/14/26 Alana LeClerc 5/14/26

Building Manager

Job Posting ID: E-BM-260514-01

Job Title: Building Manager.

Employment Type: Full-Time, Permanent.

Location: 1441 East Pender Street, Vancouver, BC.

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position.

Schedule: 8:30am to 4:30pm, Mondays through Fridays.

Work Hour: 35-hour work week

Pay: $69,631.38 per annum, plus Statutory and Lu’ma Paid holidays, Vacation, Benefits and PSPP as per the COPE 378 Collective Agreement.

Union: This position requires union membership.

Posting Date: 2026-05-14

Closing Date: Posting will remain open until the successful candidate is selected.

About Lu’ma

Job Summary

Under the direct supervision of the Director of Asset Management or designate, the Building Manager is responsible for the general upkeep of family housing complexes. This role ensures that buildings and grounds are safe, clean, and well-maintained, while fostering positive relationships with residents. The Building Manager serves as a key liaison between tenants, contractors, and head office, ensuring timely resolution of maintenance issues and supporting a respectful, community-oriented living environment.

Maintenance & Repairs

· Perform regular interior and exterior building inspections, cleaning, and maintenance.

· Conduct repairs and upgrades including plumbing, electrical, carpentry, drywall, painting, and general appliance repairs.

· Prepare vacant units for occupancy, ensuring units meet quality and safety standards.

· Respond to maintenance requests, troubleshoot issues, and complete work orders in a timely manner with detailed documentation.

· Open, track, and manage maintenance work orders within the ARCORI system.

· Complete assigned work orders in a timely manner, ensuring all tasks are addressed to standard.

· Enter clear, accurate, and detailed notes documenting work performed, materials used, and any follow-up required.

· Close work orders promptly upon completion, ensuring all information is up to date and properly recorded.

· Coordinate specialized repairs with external contractors and ensure work is completed to standard.

· Maintain accurate maintenance logs, service records, and inspection reports.

Building Operations & Safety

· Maintain the safety and security of the building, grounds, and common areas.

· Monitor buildings and parkades, including assigning and enforcing parking stall usage.

· Check and coordinate testing of emergency systems (e.g., fire alarms, safety equipment) and maintain compliance records for regulatory review.

· Respond to emergency situations by attending on-site or contacting appropriate emergency services.

· Participate in an on-call rotation to address after-hours emergency maintenance issues.

· Report safety, security, or maintenance concerns to the Maintenance Coordinator or designate promptly.

· Maintain strict control and security of master key sets, ensuring keys are stored securely and used only in accordance with organizational policies and access protocols.

Tenant Relations & Communication

· Establish and maintain positive, respectful, and professional relationships with residents.

· Act as a liaison between tenants and head office, ensuring requests and concerns are forwarded to the appropriate department.

· Familiarize new residents with the building, policies, and physical environment.

· Deliver notices (including time-sensitive information and Notice to Enter) in accordance with Residential Tenancy Act (RTA) requirements.

· Maintain clear, open, and respectful communication with residents, coworkers, and supervisors.

Contractor & Administrative Coordination

· Accompany contractors on-site and ensure authorized access to units and common areas.

· Address contractor questions and monitor work progress and quality.

· Coordinate and document maintenance activities, inspections, and contractor services.

· Complete tenant move-in and move-out inspections and reports when required.

· Submit detailed incident reports following unusual or significant events.

· Maintain accurate records of parking assignments and update regularly.

All other duties as required.

Education & Certification:

A diploma or certificate in maintenance, building service work, or a related field.
Valid Occupational First Aid level 1 certification and WHMIS certification.

· A Vulnerable Sector Criminal Record clearance.

· A valid class 5 BC Driver’s License, a reliable personal vehicle for work use, including Business Class auto insurance with a minimum of $3 million liability coverage, and a satisfactory Driver’s Abstract.

Experience:

· Minimum 2 years working in building maintenance and janitorial, or a related field.

· Experience in using ARCORI work order system is preferred, and a functional level of proficiency must be attained within the probationary period.

· Experience working with Indigenous communities or within an Indigenous organization considered a strong asset.

· An equivalent combination of training and experience may be considered.

Knowledge, Skills & Abilities:

· Knowledge of general maintenance, including plumbing, electrical, and mechanical systems.

· Working knowledge of the Residential Tenancy Act and Residential Tenancy Agreements.

· Knowledge of and experience working within Indigenous communities.

· Strong and effective communication skills (reading, writing and speaking);

· Basic computer skills for work order systems and reporting.

· Strong organizational, problem-solving, and time management skills.

· Excellent interpersonal skills with a customer-service focus.

· Demonstrated ability to complete full unit turnover, including cleaning, repairs, inspections, and preparation of units to a high standard for new tenant occupancy.

· Ability to respond effectively in emergency situations.

· Attention to detail and safety awareness.

· Ability to work independently and collaboratively in a team environment.

· Demonstrated accountability and reliability.

· Problem solving and adaptability.

· Physical work required, including lifting up to 50lbs, bending, and use of tools and equipment.

This position is open to all applicants. All positions are subject to a Vulnerable Sector Criminal Record clearance.

Application Process

1. Please submit your resume and a letter of interest to: jobs@LNHS.ca

2. Subject line: E-BM-260514-01 (must be exactly the same).

3. Application deadline: Posting will remain open until the successful candidate is selected.

Please note that only qualified candidates will be shortlisted for intervie

Alana LeClerc 3/13/26 Alana LeClerc 3/13/26

Tenant Support Worker

About Lu’ma

Job Title: Tenant Support Worker.

Employment Type: Temporary, Part-Time. (The maximum term of this employment will not exceed six (6) months and will end upon the early return of the employee on leave or the completion of six (6) months.)

Location: 435 West Pender Street, Vancouver, BC.

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position.

Schedule: 3:30pm to 12:00am, Statutory and Lu’ma Paid Holidays, Saturdays and Sundays.

Work Hour: 16-hour work week

Pay: $31.56/hour plus a percentage in-lieu of Statutory and Lu’ma Paid holidays, Vacation, Benefits and Optional RRSP as per the COPE 378 Collective Agreement. Wage inclusive of in-lieu amount is $36.61/hour.

Union: This position requires union membership.

Job Summary

Under the direct supervision of the Program Manager, the Tenant Support Worker provides non-judgmental support, advocacy and resource information to residents.

Responsibilities

· Establish and maintain a positive relationship with residents and former residents while maintaining respectful open communication;

· Familiarize new residents with the various program sites including the physical environments and guidelines for living communally and works to facilitate positive relationships between residents;

· Provide information regarding options and alternatives including information about income assistance, legal services, health and mental wellness issues, drug and alcohol services, housing and other resources as requested;

· Support residents in their interactions with various systems, such as the Health Care, Child and Family Services, Income Assistance, and Criminal Justice Systems, as required, as well as acting as a liaison and advocate with respect to those same systems;

· Collaborate with partner agencies;

· Support residents to develop plans and goals including safety plans, housing plans, education or employment plans;

· Deescalate conflicts or crises when they arise;

· Provide group support, including facilitation of conflict resolution between residents and groups of residents;

· Permit entry to only those people approved to have access to enter the building;

· Respond to building emergencies;

· Facilitate recreational activities with residents;

· Respond to overdoses of residents and guests including the administration of naloxone when an overdose occurs;

· Provide First Aid and CPR measures when an injury or health emergency occurs with a resident, guest or staff;

· Work in cooperation with the Building Service Worker and Homemaker to ensure cleanliness of suites and the common areas of the building;

· Complete facility rounds as per the site schedule;

· Report any maintenance or other building issues or safety concerns to the program manager, or designate;

· And all other related duties.

Qualifications

· A degree, diploma or certificate in a related subject and/or relevant skill-based training;

· Valid Occupational First Aid Level 1(or equivalent), Mental Health First Aid, Food Safe Level 1(or equivalent), Non-Violent Crisis Intervention/MANDT, Naloxone and WHMIS certificates are required;

· Minimum of 2 years’ experience working as a front-line support worker in low barrier supportive housing or programs with people who have complex needs and who are struggling with poverty and homelessness;

· An equivalent combination of training and experience may be considered;

· Strong knowledge of the histories of the Indigenous Peoples’ of these lands, including their unique and diverse traditions, cultures, ceremonies, and medicines;

· Strong knowledge of Indigenous Cultural Safety practices;

· Must be open to working with people who are struggling with substance use and/or mental & spiritual wellness;

· Must understand and be comfortable working within a Harm Reduction framework;

· Strong and effective communication skills (reading, writing and speaking);

· Ability to work effectively with program staff, community partners and residents, including being non-judgmental in trying situations and demonstrating excellent interpersonal skills;

· Ability to work under pressure and manage stresses and crises is required.

This position is open to all applicants. All positions are subject to a Vulnerable Sector Criminal Record clearance.

Application Process

1. Please submit your resume and a letter of interest to: jobs@LNHS.ca

2. Subject line: BCH-TEMP PT TSW (must be exactly the same).

3. Application deadline: Posting will remain open until the ideal candidate is selected.

Please note that only qualified candidates will be shortlisted for interviews.