Alana LeClerc 1/26/26 Alana LeClerc 1/26/26

Operations and Wellness Director

Job Title: Operations and Wellness Director

Employment Type: Full-Time, Permanent

Location: 2970 Nanaimo Street, Vancouver, BC.

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position

Schedule: 9:00 a.m. to 5:00 p.m. , Monday to Friday

Work Hour: 37.5 hrs per week, FTE 1.0

Pay: $138,933 per annum, plus Statutory and Lu’ma Paid holidays, 4-weeks’ Vacation, Employer Paid Extended Health and Dental Benefits Plans and Programs, including LTD Insurance

Posting Date: January 26, 2026

Closing Date: Posting will remain open until the ideal candidate is selected

About Lu’ma:

Lu’ma is a Coast Salish word for “new beginnings.” Lu’ma offers a wide range of programs, services and other initiatives aimed at alleviating poverty, improving the overall health of the urban Indigenous community and responding to the evolving needs of Indigenous peoples.

About Lu’ma Medical Centre Society:

Lu’ma Medical Centre Society (LMCS) is an interdisciplinary primary care clinic that provides holistic, culturally safe and integrated primary care for Indigenous families. We provide a safe, welcoming environment for individuals and families as they address their health and healing. LMCS provides health care and health promotion services through attachment to a primary care provider. Additionally, LMCS provides access and connection to Traditional Healers, Elders, Medical Specialists, RNs, Mental Health Counsellors, Social Navigators, and Dietitians. Our interdisciplinary team works closely together to create a circle of care that bridges traditional Indigenous and Western worldviews of health and healing and meets the diverse needs of our Community Members. We promote continuity in healthcare relationships by supporting team members who are committed to long-term careers at LMCS.

Position Summary:

The Operations and Wellness Director (OWD) is integral to the operations of Lu’ma Medical Centre Society (LMCS). They establish and maintain the operational framework and infrastructure of LMCS while leading and supporting an interdisciplinary team that delivers safe, culturally integrated primary care. The OWD coordinates the overall operational management of programs and services within LMCS. The OWD collaborates closely with the Medical Director to ensure alignment between strategic objectives, operational plans, the LMCS team-based model and the direct delivery of care. In addition, they develop, implement, lead, evaluate, and maintain the culturally safe, wellness programming and services. They work in consultation with the Lu’ma Cultural Committee, to ensure our services and programs respect important cultural protocols and promote inclusivity for all urban Indigenous community members. The OWD reports to the CEO, along with other leadership team members.

Primary Accountability:

The Operations and Wellness Director is responsible for overseeing clinic operations. They provide support, supervision, and leadership to all departments within Lu’ma Medical Centre Society (LMCS). They work in collaboration with the Medical Director, Leadership Team, to ensure safe and efficient clinic operations, strong staff support, financial stewardship, and the development and implementation of effective policies and guidelines. The OWD oversees policy and workplace development, staff relations, community member concerns, recruitment and hiring, budget allocation, and clinic processes.

Responsibilities:

Clinic Operations and Leadership

·Collaborates with leadership team and wider interdisciplinary team members on planning and development of clinic operations

·Fosters a respectful, trauma-informed, and culturally safe workplace environment

·Facilitates meetings, and open respectful communication with the clinic and between team members to foster an environment of support, collaboration, and continuity of care

·Provides support to staff and team leads as required, to assist with departmental management and planning

·Effectively addresses and resolves day to day challenges and complaints to ensure the safety of team members and community members, and the ongoing efficiency of clinic operations

·Effectively and appropriately responds and follows up with staff complaints and incidents

·Collaborates with Medical Director and Operations Manager to provide absence approvals and to manage staff timecards

·Supports each department to ensure operating needs are in place (i.e. policies, guidelines, supplies, etc.)

·Provides direct supervision for interdisciplinary team

Financial, Budgetary, and Administrative

·Leads, develops, manages, and assumes responsibility for the clinic’s operating budget. Ensures resources are allocated efficiently and budgets are maintained

·Tracks medical provider MSP billing, rejections, and attachment codes for the clinic

·Works collaboratively with leadership team to manage vendor and contractor invoices ensuring timely approval and payment

Prepares, delivers and presents financial, operating, and clinical reports to our LMCS Board of Directors, quarterly, and as required to core strategic partners

·Attends regular meetings with our LMCS Board of Directors

Planning and Workplace Development

·Supports the development of handbooks, operational policies, procedures, and guidelines within that align with the values and priorities of LMCS

·Supports recruitment, onboarding, scheduling, training, and performance management of team members

·Reports to CEO on operations, achievements, challenges, and risk mitigation

·Ensures day to day operations align with the clinic’s long term strategic priorities and overall vision.

Relationship Building and Partnerships

·Builds and strengthens partnerships with our core strategic partners, including FNHA, FNAPCN and the Ministry of Health – participates in regular meetings with our core partners

Engages with external organizations, including allied clinics, Indigenous health social service agencies, health authorities, government agencies and our host nations

·Participates in hosting external organizations and partners for tours and clinic visits

Collaborates with Medical Director on external speaking engagements and opportunities to present on our clinic model.

Qualifications, Skills and Knowledge:

The Operations and Wellness Director holds a Bachelor’s degree in Healthcare or related field from an accredited postsecondary institution (Master’s degree preferred) and has demonstrated substantial experience in healthcare leadership. They possess the skills and experience required to lead an interdisciplinary healthcare team using an inclusive and culturally-informed approach. They ensure that LMCS’s community members and staff are supported, safe, listened to, and valued. They also enable staff with the tools, training and resources needed to provide integrated, compassionate care.

Qualifications

·Strong knowledge of the histories of the Indigenous Peoples’ of these lands, including their unique and diverse traditions, cultures, ceremonies, and medicines

·Strong knowledge of Indigenous Cultural Safety practices

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, other clinical professional degree or related field (master’s preferred) along with leadership training and/or experience, or an equivalent combination of education and experience

·5+ years of experience working in healthcare leadership, preferably in Indigenous health and/or primary care.

·Experience living and/or working in Indigenous communities and/or working with Indigenous-led organizations strongly preferred

·Lived experience in and/or extensive earned knowledge about Indigenous health systems and Indigenous cultural approaches to health and healing strongly preferred

·References attesting to skills, knowledge, and abilities as described

·All positions are subject to a Vulnerable Sector Criminal Record review

Skills and Knowledge

Strong leadership and relational skills, with the ability to support, empower and guide an interdisciplinary team

·Demonstrated commitment to delivery of high quality, culturally safe, inclusive, equity based, ethical and trauma informed practices

·Excellent organizational, communication, problem solving, and time management skills

·Strong skills and experience in financial, budgetary, and operational management, with an understanding of health care funding models in BC, and Indigenous health funding streams

·Ability to work collaboratively within a team

·Understanding BC’s regulatory landscape, including the Health Professions and Occupations Act

·Ability to foster support, respect, and collaborative teamwork

·Knowledge and understanding of cultural safety training and ability to use in the workplace

·A proficiency or aptitude for computer systems, programs, and electronic tools such as Microsoft Office 365 and OSCAR EMR platform

·Strong English communication skills (reading, writing and speaking)

Application Process:

You must follow the instructions to submit your application with the exact subject line. A complete application will consist of your up-to-date resume and letter of interest. Incomplete applications may not be considered.

1. Please submit your resume and a letter of interest to: jobs@LNHS.ca

2. Subject line: OWD-LMCS (must be exactly the same)

3. Application deadline: Will remain open until the ideal candidate is selected

Please note that only qualified candidates will be shortlisted for interviews.

Alana LeClerc 12/3/25 Alana LeClerc 12/3/25

Building Service Worker - Part Time

About Lu’ma Native Housing Society

Position Summary:

Under the direct supervision of the Program Manager, the Building Service Worker will be responsible for the general maintenance, cleanliness and upkeep of the supportive housing facility and equipment.

Key Responsibilities:

As a Building Service Worker, your primary responsibilities focus on maintaining the cleanliness and overall upkeep of the facility. Key duties include but are not limited to the following:

Janitorial Duties:

-Clean floors and carpets;

-Dispose of refuse;

-Clean common area bathrooms;

-Clean windows, baseboards, doors and walls;

-Dust/polish furniture and fixtures;

-Clean pods or suites at turnover;

-Assist with pest management, treatment and remediation;

-Maintain cleanliness of common areas and grounds;

-Maintain the cleanliness of the immediate grounds, including the front sidewalk and walkways.

Maintenance Duties:

-Perform minor electrical, plumbing, carpentry and minor drywall repairs;

-Install sinks, toilets and faucets;

-Auger toilets and sinks;

-Install or adjust door and window hardware and locks;

-Minor drywall patching;

-Replace light fixtures, switches, receptacles, bathroom fans, hood fans and batteries;

-Prep floors for installation of new flooring or carpeting;

-Report any damage and/or problems in the building to the Program Manager;

-Ensure the safety of common spaces and grounds including the perimeter;

-Ensure compliance with WorkSafe BC regulations, including maintaining a safe work environment

and following safety protocols;

-Renew WHIMIS training annually;

-Adhere to WHMIS regulations, including proper labelling and storage of hazardous materials;

-Maintain an up-to-date SDS (Safety Data Sheet) manual;

-Manage the inventory of all cleaning supplies and equipment;

-Participate in safety meetings and training sessions as required;

-Report safety hazards and incidents promptly to the Program Manager;

-Conduct regular safety inspections and ensure compliance with all safety regulations;

-Coordinate with program manager all relevant and required formal inspections including fire and safety inspections.

Qualifications/Skills & Abilities:

-Building Service Worker certificate is preferred;

-Valid Occupational First Aid Level 1 (or equivalent), WHMIS and Naloxone certificates are required, additionally Non-Violent Crisis Intervention or MANDT certification is preferred;

-Physical ability to operate heavy industrial grade cleaning equipment;

-Physical ability to carry out heavy cleaning and ability to lift up to 23 kgs;

-General maintenance skills;

-Demonstrated ability to be organized, and carry out work with independence and the ability to work cooperatively and effectively under general supervision;

-Thorough understanding of standards of maintenance, relevant Municipal Bylaws, WorkSafeBC processes and requirements.

-Ability to work effectively with program staff, residents and community partners;

-Ability to be nonjudgmental in trying situations;

-All positions are subject to Vulnerable Sector Criminal Record clearance.

Hours and Remuneration:

• Part-time position, 16-hours paid work week with a half hour unpaid meal break; 7:30 am until 4:00 pm, Statutory and Lu’ma Paid Holidays, Saturdays and Sundays.

• Wage $32.05 per hour inclusive of 12% in-lieu of Statutory and Lu’ma Paid Holidays, Benefits plans and programs and RRSP plan. Vacation will be earned at six percent of gross earnings. Vacation is accessible after one year of employment. Sick and other paid leaves awarded on a pro rata basis.

Application Process:

If you identify as First Nations, Metis or Inuit please include this in your letter of interest.

Complete applications will consist of you resume and letter of interest. Please note that shortlisted candidates will be required to provide copies of their credentials, certificates, licenses, memberships listed as required for the position as posted in the job posting will be required to be forwarded prior to the interview being scheduled.

Please submit your complete application to: jobs@LNHS.ca

Subject Line: BCH PT BSW

Closing: Posting will remain open until the ideal candidate is selected.

Thank you in advance for your interest. Please note, due to a large volume of applications, only selected candidates will be contacted.

Alana LeClerc 12/3/25 Alana LeClerc 12/3/25

Kitchen Coordinator - Part Time

Lu’ma Native BCH Housing Society is seeking to fill the position of Kitchen Coordinator on a Permanent Part-Time basis at the Sch’eyk Supportive Housing program for the DAY shift; 9:00 a.m. until 5:30 p.m., Statutory and Lu’ma Paid holidays, Saturdays and Sundays.

Position Summary:

Under the direct supervision of the Program Manager or Designate, the Kitchen Coordinator’s primary role consists of the planning, coordination and delivery of all aspects of the kitchen such as meal planning, meal preparation, budgeting, and placing orders from distributors.

Key Responsibilities:

· Develop, facilitate and implement a community kitchen program;

· Facilitate and plan meetings with the participation of residents;

· Develop weekly and monthly menus and cooking schedules;

·Ensure the kitchen has the necessary supplies, within budget constraints;

· Ensure the kitchen meets Health & Safety standards;

· Assist and/or coordinate serving meals and kitchen clean-up;

· Liaise with the building community partnerships;

· Develop, improve and grow the program;

· Prepare nutritious meals, lunches, dinners and snacks for residents;

· Prepare and maintain selection of pastries and daily dessert menu items.

Qualifications/Skills & Abilities:

· Superior interpersonal Communication skills;

· Demonstrated leadership and teamwork skills;

· Knowledge of and skills to work with residents who struggle with substance use;

· Understanding of Harm Reduction within the context of supportive housing;

· A degree, diploma or certificate in a related discipline and/or relevant workplace experience;

· A Valid Occupational First Aid Level 1 (or equivalent); Food Safe Level 2 (or equivalent), WHMIS and Naloxone certifcates;

· Non-Violent Crisis Intervention certification or equivalent is an asset;

· All positions subject to a satisfying a Vulnerable Sector Criminal Record Clearance.

Hours and Remuneration:

• Part-Time position, 16-hours work week with a half hour unpaid meal break; 9:00 a.m. until 5:30 p.m., Statutory and Lu’ma Paid holidays, Saturdays and Sundays .

• Wage $30.61 per hour plus 12% in-lieu of Statutory and Lu’ma Paid holidays, Benefits plans and programs, and Optional RRSP plan. Vacation will be earned at six percent of gross earnings. Vacation is accessible after one year of employment. Sick and other paid leaves awarded on a pro rata basis. Wage inclusive of the in-lieu amount is $34.28 per hour.

APPLICATION PROCESS

If you identify as First Nations, Metis or Inuit please include this in your letter of interest.

Complete applications will consist of your resume and letter of interest. Please note that shortlisted candidates will be required to provide copies of their credentials and certificates listed as required for the position as posted in the job posting prior to being scheduled for an interview.

Please submit your complete application to: jobs@LNHS.ca

Subject line: BCH PT KCO

Application Deadline: Posting will remain open until a suitable candidate is selected.

Thank you in advance for you interest. Due to the volume of applications only shortlisted candidates will be contacted.

Alana LeClerc 12/3/25 Alana LeClerc 12/3/25

Housekeeper- Casual/On Call

Lu’ma Native BCH Housing Society is seeking to fill the position of Housekeeper on a Casual On/Call basis at our newly remodelled Aboriginal Patients’ Lodge, located in Vancouver. Casual/On Call shifts are scheduled to best support operations and during high turnover of suites for our guests. With the position being Casual/On Call and there is no guarantee of the number of shifts the Casual/On Call Housekeeper will be called for.

Position Summary:

Under the direct supervision of the Lodge Coordinator or designate, the Housekeeper will be responsible for the general housekeeping duties of short-term rental units for medical patients and families staying at the Aboriginal Patients' Lodge. This position requires a strong commitment to cleanliness for the patients who stay in our suites.

Key Responsibilities:

• Establish and maintain a positive relationship with patients and their family members and/or guests while maintaining respectful open communication;

• Familiarize new patients and their family members and/or guests with the various program facilities including the physical environments and guidelines for living communally and work to facilitate positive relationships between patients and guests;

• Conduct housekeeping duties including, but not limited to removal of refuse, recycling, dusting and polishing furnishings and fixtures, disinfecting common touch points, maintaining the cleanliness of common areas and washrooms, cleaning windows and window sills, cleaning of baseboards, vacuuming carpets, sweeping and mopping of floors, wiping down walls;

• Work in cooperation with the Housekeeping team to ensure cleanliness of suites and the common areas of the building;

• Complete regular cleaning of suites as outlined in the Routine Room Clean Checklist;

• Complete a turn over of suites when there is a scheduled check-out as per the Check-Out Checklist;

• Maintain cleaning supplies and equipment and ensure proper storage, use and disposal of hazardous materials, in compliance with WHMIS and OHS requirements;

• Manage the cleaning supply inventory list and notify the Lodge Coordinator in advance of when supplies will need to be replenished;

• Maintain an up-to-date Safety Data Sheet Manual (SDS);

• Provide First Aid and CPR measures when an injury or health emergency occurs with a patient, guest or staff;

• Deescalate conflicts or crises when they arise;

• Permit entry to only those people approved to have access to enter the building;

• Report any maintenance or other building issues or safety concerns to the Lodge Coordinator, or designate;

• Respond to building emergencies.

Qualifications/Skills & Abilities:

• A certificate in a related subject and/or relevant skill-based training;

• Minimum one year experience working as a Housekeeper, preferably supporting the Indigenous community;

• Physically able to complete housekeeping duties including lifting and carrying up to 30lbs, walking up and down stairs, bending down and reaching up during the entirety of the 7 hour shift;

• Demonstrated ability to be thorough and organized and carry out work with independence;

• Must be open to working with people who are struggling with their physical health and or substance use and/or mental & spiritual wellness;

• Ability to work effectively with program staff, community partners and patients, including being non-judgmental in trying situations and demonstrating excellent interpersonal skills;

Qualifications/Skills & Abilities continued:

• Knowledge of Indigenous Cultural Safety practices;

• Ability to work under pressure and manage stresses and crises is required;

• Valid Occupational First Aid Level 1 (or equivalent), WHMIS and Naloxone certificates are required;

• All positions are subject to a Vulnerable Sector Criminal Record review.

Hours and Remuneration:

• Permanent Casual/On Call position, 8 hours per day with a 1-hour unpaid meal break; 9:00 am until 5:00 pm.

• Wage $28.61 per hour plus 18% in lieu of Statutory and Lu’ma Paid holidays, Vacation, Benefits, and RRSP. Sick leave is awarded on a pro rata basis. Wage inclusive of in lieu amount is $33.76 per hour.

APPLICATION PROCESS:

You must follow the application instructions to submit your application with the exact subject line. Complete applications will consist of your resume, letter of interest, and copies of all credentials, certificates and licenses required for the position. Incomplete applications will not be considered.

If you identify as First Nations, Metis or Inuit please include this in your letter of interest.

1. Please submit your complete application to: jobs@LNHS.ca

2. Subject line: APL-Casual/On Call Housekeeper (must be exactly the same).

3. Application Deadline: Positng will remain open until the ideal candidate is found.

Thank you in advance for your interest. Please note, due to a large volume of applications, only selected candidates will be contacted.

Alana LeClerc 10/7/25 Alana LeClerc 10/7/25

Receptionist -Casual/On Call

Lu’ma Native Housing Society is seeking to fill the position of Receptionist on a Casual / On Call basis to provide coverage for vacation and other leaves at our corporate office, located at 2960 Nanaimo Street in Vancouver. Office hours are 8:30 am until 4:30 pm; Mondays through Fridays.

Position Summary:

Under the direct supervision of the Executive Director, the Receptionist is the first point of contact for visitors, applicants, and tenants. The receptionist is responsible for providing professional front-line service, managing incoming and outgoing correspondence, maintaining accurate records, and supporting administrative operations to ensure smooth day-to-day functioning of the office.

Key Responsibilities:

· Front Desk Reception

· Greet and assist applicants, tenants, and visitors in a courteous and professional manner

· Answer incoming calls and direct them to the appropriate staff member or department.

· Provide basic information and assistance to walk-in clients as required.

Mail and Correspondence Management:

· Log all incoming and outgoing mail in accordance with established procedures.

· Distribute mail to the appropriate recipients in a timely manner

Administrative Support:

· Enter applications and related data into the organization’s database accurately and promptly.

· Maintain and update records, files, and documents as directed.

· Assist with scheduling appointments, meetings, and other office activities as needed.

Customer Service

· Respond to inquiries from tenants and applicants, redirecting complex matters to appropriate staff

· Maintain confidentiality and professionalism in all interactions.

Qualifications/Skills and Abilities:

High school diploma or equivalent; post-secondary training in office administration;
Strong interpersonal skills;
Excellent English communication skills, both verbal and written;
Proficient in Microsoft Office Suite and comfortable learning new software systems;
Attention to detail with strong organizational skills;
Ability to work effectively in a busy, multi-tasking environment;
Position is subject to a Vulnerable Sector Criminal Records review.

Working Conditions:

Office environment with regular interaction with the public.
May require occasional lifting of office supplies or files (up to 20 lbs).

· Onsite and in person; weekdays from 8:30 am to 4:30 pm, as required.

Hours and Remuneration:

• Casual/ On Call position, 8 hours per day with a 1 hour unpaid meal break; 8:30 am until 4:30 pm; On Call for Casual shifts Mondays through Fridays.

• Wage $34.38 per hour plus 18% in lieu of Statutory and Lu’ma Paid holidays, Benefits, and RRSP and Vacation. Sick leave awarded on a pro rata basis. Wage inclusive of in lieu amount is $40.57 per hour.

APPLICATION PROCESS:

If you identify as First Nations, Metis or Inuit please include this in your letter of interest.

1. Please submit your complete application to: jobs@LNHS.ca

2. Subject line: Casual Receptionist

3.Application Deadline: Positing will remain open until the ideal candidate is found.

Thank you in advance for your interest. Please note, due to a large volume of applications, only selected candidates will be contacted.