Operations and Wellness Director

Job Title: Operations and Wellness Director

Employment Type: Full-Time, Permanent

Location: 2970 Nanaimo Street, Vancouver, BC.

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position

Schedule: 9:00 a.m. to 5:00 p.m. , Monday to Friday

Work Hour: 37.5 hrs per week, FTE 1.0

Pay: $138,933 per annum, plus Statutory and Lu’ma Paid holidays, 4-weeks’ Vacation, Employer Paid Extended Health and Dental Benefits Plans and Programs, including LTD Insurance

Posting Date:  January 26, 2026

Closing Date: Posting will remain open until the ideal candidate is selected

About Lu’ma:

Lu’ma is a Coast Salish word for “new beginnings.” Lu’ma offers a wide range of programs, services and other initiatives aimed at alleviating poverty, improving the overall health of the urban Indigenous community and responding to the evolving needs of Indigenous peoples.

About Lu’ma Medical Centre Society:

Lu’ma Medical Centre Society (LMCS) is an interdisciplinary primary care clinic that provides holistic, culturally safe and integrated primary care for Indigenous families. We provide a safe, welcoming environment for individuals and families as they address their health and healing. LMCS provides health care and health promotion services through attachment to a primary care provider. Additionally, LMCS provides access and connection to Traditional Healers, Elders, Medical Specialists, RNs, Mental Health Counsellors, Social Navigators, and Dietitians. Our interdisciplinary team works closely together to create a circle of care that bridges traditional Indigenous and Western worldviews of health and healing and meets the diverse needs of our Community Members. We promote continuity in healthcare relationships by supporting team members who are committed to long-term careers at LMCS.

Position Summary:

The Operations and Wellness Director (OWD) is integral to the operations of Lu’ma Medical Centre Society (LMCS). They establish and maintain the operational framework and infrastructure of LMCS while leading and supporting an interdisciplinary team that delivers safe, culturally integrated primary care. The OWD coordinates the overall operational management of programs and services within LMCS. The OWD collaborates closely with the Medical Director to ensure alignment between strategic objectives, operational plans, the LMCS team-based model and the direct delivery of care. In addition, they develop, implement, lead, evaluate, and maintain the culturally safe, wellness programming and services. They work in consultation with the Lu’ma Cultural Committee, to ensure our services and programs respect important cultural protocols and promote inclusivity for all urban Indigenous community members. The OWD reports to the CEO, along with other leadership team members.

Primary Accountability:

The Operations and Wellness Director is responsible for overseeing clinic operations. They provide support, supervision, and leadership to all departments within Lu’ma Medical Centre Society (LMCS). They work in collaboration with the Medical Director, Leadership Team, to ensure safe and efficient clinic operations, strong staff support, financial stewardship, and the development and implementation of effective policies and guidelines. The OWD oversees policy and workplace development, staff relations, community member concerns, recruitment and hiring, budget allocation, and clinic processes.

Responsibilities:

Clinic Operations and Leadership

·Collaborates with leadership team and wider interdisciplinary team members on planning and development of clinic operations

·Fosters a respectful, trauma-informed, and culturally safe workplace environment

·Facilitates meetings, and open respectful communication with the clinic and between team members to foster an environment of support, collaboration, and continuity of care

·Provides support to staff and team leads as required, to assist with departmental management and planning

·Effectively addresses and resolves day to day challenges and complaints to ensure the safety of team members and community members, and the ongoing efficiency of clinic operations

·Effectively and appropriately responds and follows up with staff complaints and incidents

·Collaborates with Medical Director and Operations Manager to provide absence approvals and to manage staff timecards

·Supports each department to ensure operating needs are in place (i.e. policies, guidelines, supplies, etc.)

·Provides direct supervision for interdisciplinary team

Financial, Budgetary, and Administrative

·Leads, develops, manages, and assumes responsibility for the clinic’s operating budget. Ensures resources are allocated efficiently and budgets are maintained

·Tracks medical provider MSP billing, rejections, and attachment codes for the clinic

·Works collaboratively with leadership team to manage vendor and contractor invoices ensuring timely approval and payment

Prepares, delivers and presents financial, operating, and clinical reports to our LMCS Board of Directors, quarterly, and as required to core strategic partners

·Attends regular meetings with our LMCS Board of Directors

Planning and Workplace Development

·Supports the development of handbooks, operational policies, procedures, and guidelines within that align with the values and priorities of LMCS

·Supports recruitment, onboarding, scheduling, training, and performance management of team members

·Reports to CEO on operations, achievements, challenges, and risk mitigation

·Ensures day to day operations align with the clinic’s long term strategic priorities and overall vision.

Relationship Building and Partnerships

·Builds and strengthens partnerships with our core strategic partners, including FNHA, FNAPCN and the Ministry of Health – participates in regular meetings with our core partners

Engages with external organizations, including allied clinics, Indigenous health social service agencies, health authorities, government agencies and our host nations

·Participates in hosting external organizations and partners for tours and clinic visits

Collaborates with Medical Director on external speaking engagements and opportunities to present on our clinic model.

Qualifications, Skills and Knowledge:

The Operations and Wellness Director holds a Bachelor’s degree in Healthcare or related field from an accredited postsecondary institution (Master’s degree preferred) and has demonstrated substantial experience in healthcare leadership. They possess the skills and experience required to lead an interdisciplinary healthcare team using an inclusive and culturally-informed approach. They ensure that LMCS’s community members and staff are supported, safe, listened to, and valued. They also enable staff with the tools, training and resources needed to provide integrated, compassionate care.

Qualifications

 ·Strong knowledge of the histories of the Indigenous Peoples’ of these lands, including their unique and diverse traditions, cultures, ceremonies, and medicines

·Strong knowledge of Indigenous Cultural Safety practices

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, other clinical professional degree or related field (master’s preferred) along with leadership training and/or experience, or an equivalent combination of education and experience

·5+ years of experience working in healthcare leadership, preferably in Indigenous health and/or primary care.

·Experience living and/or working in Indigenous communities and/or working with Indigenous-led organizations strongly preferred

·Lived experience in and/or extensive earned knowledge about Indigenous health systems and Indigenous cultural approaches to health and healing strongly preferred

·References attesting to skills, knowledge, and abilities as described

·All positions are subject to a Vulnerable Sector Criminal Record review

Skills and Knowledge

Strong leadership and relational skills, with the ability to support, empower and guide an interdisciplinary team

·Demonstrated commitment to delivery of high quality, culturally safe, inclusive, equity based, ethical and trauma informed practices

·Excellent organizational, communication, problem solving, and time management skills

·Strong skills and experience in financial, budgetary, and operational management, with an understanding of health care funding models in BC, and Indigenous health funding streams

·Ability to work collaboratively within a team

·Understanding BC’s regulatory landscape, including the Health Professions and Occupations Act

·Ability to foster support, respect, and collaborative teamwork

·Knowledge and understanding of cultural safety training and ability to use in the workplace

·A proficiency or aptitude for computer systems, programs, and electronic tools such as Microsoft Office 365 and OSCAR EMR platform

·Strong English communication skills (reading, writing and speaking)

Application Process:

You must follow the instructions to submit your application with the exact subject line. A complete application will consist of your up-to-date resume and letter of interest. Incomplete applications may not be considered.

1. Please submit your resume and a letter of interest to: jobs@LNHS.ca 

2. Subject line: OWD-LMCS (must be exactly the same)

3. Application deadline: Will remain open until the ideal candidate is selected 

Please note that only qualified candidates will be shortlisted for interviews.