Tenant Support Worker

About Lu’ma

Lu’ma is a Coast Salish word for “new beginnings.” Lu’ma offers a wide range of programs, services and other initiatives aimed at alleviating poverty, improving the overall health of the urban Indigenous community and responding to the evolving needs of Indigenous peoples.

Job Title: Tenant Support Worker.

Employment Type: Temporary, Part-Time. (The maximum term of this employment will not exceed six (6) months and will end upon the early return of the employee on leave or the completion of six (6) months.)

Location: 435 West Pender Street, Vancouver, BC.

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position.

Schedule: 3:30pm to 12:00am, Statutory and Lu’ma Paid Holidays, Saturdays and Sundays.

Work Hour: 16-hour work week

Pay: $31.56/hour plus a percentage in-lieu of Statutory and Lu’ma Paid holidays, Vacation, Benefits and Optional RRSP as per the COPE 378 Collective Agreement. Wage inclusive of in-lieu amount is $36.61/hour.

Union: This position requires union membership.

 Job Summary

Under the direct supervision of the Program Manager, the Tenant Support Worker provides non-judgmental support, advocacy and resource information to residents.

Responsibilities

· Establish and maintain a positive relationship with residents and former residents while maintaining respectful open communication;

·  Familiarize new residents with the various program sites including the physical environments and guidelines for living communally and works to facilitate positive relationships between residents;

· Provide information regarding options and alternatives including information about income assistance, legal services, health and mental wellness issues, drug and alcohol services, housing and other resources as requested;

· Support residents in their interactions with various systems, such as the Health Care, Child and Family Services, Income Assistance, and Criminal Justice Systems, as required, as well as acting as a liaison and advocate with respect to those same systems;

·  Collaborate with partner agencies;

·  Support residents to develop plans and goals including safety plans, housing plans, education or employment plans;

·  Deescalate conflicts or crises when they arise;

· Provide group support, including facilitation of conflict resolution between residents and groups of residents;

· Permit entry to only those people approved to have access to enter the building;

·  Respond to building emergencies;

·  Facilitate recreational activities with residents;

· Respond to overdoses of residents and guests including the administration of naloxone when an overdose occurs;

· Provide First Aid and CPR measures when an injury or health emergency occurs with a resident, guest or staff;

· Work in cooperation with the Building Service Worker and Homemaker to ensure cleanliness of suites and the common areas of the building;

· Complete facility rounds as per the site schedule;

· Report any maintenance or other building issues or safety concerns to the program manager, or designate;

· And all other related duties.

Qualifications

· A degree, diploma or certificate in a related subject and/or relevant skill-based training;

· Valid Occupational First Aid Level 1(or equivalent), Mental Health First Aid, Food Safe Level 1(or equivalent), Non-Violent Crisis Intervention/MANDT, Naloxone and WHMIS certificates are required;

· Minimum of 2 years’ experience working as a front-line support worker in low barrier supportive housing or programs with people who have complex needs and who are struggling with poverty and homelessness;

· An equivalent combination of training and experience may be considered;

·  Strong knowledge of the histories of the Indigenous Peoples’ of these lands, including their unique and diverse traditions, cultures, ceremonies, and medicines;

·  Strong knowledge of Indigenous Cultural Safety practices;

· Must be open to working with people who are struggling with substance use and/or mental & spiritual wellness;

· Must understand and be comfortable working within a Harm Reduction framework;

· Strong and effective communication skills (reading, writing and speaking);

· Ability to work effectively with program staff, community partners and residents, including being non-judgmental in trying situations and demonstrating excellent interpersonal skills;

· Ability to work under pressure and manage stresses and crises is required.

This position is open to all applicants. All positions are subject to a Vulnerable Sector Criminal Record clearance.

Application Process

You must follow the instructions to submit your application with the exact subject line. A complete application will consist of your up-to-date resume and letter of interest. Incomplete applications may not be considered.

1. Please submit your resume and a letter of interest to: jobs@LNHS.ca 

2. Subject line: BCH-TEMP PT TSW (must be exactly the same).

3. Application deadline: Posting will remain open until the ideal candidate is selected.

Please note that only qualified candidates will be shortlisted for interviews.